Electronic Claim Information


Introduction

PITT OHIO EXPRESS was founded in 1979. The basic principles of our business have always been to provide outstanding Customer Service. We have always recognized that good customer service is whatever the Customers perceive it to be. And on that foundation, we have always listened to our customers' needs and responded accordingly.

Today, PITT OHIO EXPRESS still listens. Recently, our customers advised us they would like the ability to file their claims online. To respond timely and sufficiently we have been working to develop a web-based application so claims, and all attachments pertaining to the claim, can easily be uploaded using our website. Once that is done, you can monitor and track the progress of our investigation and final disposition of your claim. In so doing, our goal is to process to conclusion the claims we receive electronically within 20 days of receipt. This helps you, our customers, by making the claims process simple and allows us to resolve the claim as quickly as possible.

Although claims do happen and should be expected, PITT OHIO EXPRESS maintains a claims ratio one-third of the industry average. We have accomplished this through commitment in packaging and shipping preparation by you, the Shippers, and through quality education and accountability of our employees. Maintaining a low claims ratio helps us control our costs and ultimately, helps us control the price adjustments to your rates.

Please indulge yourself by viewing our electronic claims filing application. We welcome your feedback and questions. We respect that change is constant and want to assure that we are meeting your needs today, tomorrow and into the future.